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EConnect ~ CNSG's Market Intelligence and Newsletter 1999
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EConnect ~ CNSG's Market Intelligence and Newsletter 2001
EConnect ~ CNSG's Market Intelligence and Newsletter 2002

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EConnect ~ CNSG's Market Intelligence Reports 2001

Cyberdefense - A Matter of Scale and Budget
With the price of the Code Red worm clean-up pegged at $2.6 billion, the economic impact of the more recent Nimda worm is still accruing and will likely well exceed the cost of Code Red.  Furthermore, the tragic events of September 11 exacerbated the problem of security.  This confluence of a massive terrorist attack and a major Internet assault has brought security issues to the forefront at all levels of senior management in enterprises everywhere.  Organizations spend 0.4% of their company's revenue on security, and Gartner has predicted that spending will increase tenfold, to 4% of revenue, by 2011.  Now, with the heightened focus on security, even security wish-list items must be approved by many organizations' senior management.  Security has always been about risk reduction, since nothing can ever be made 100% secure.  Seldom were the times when an incident cost more than the prices being paid for security; thus, many organizations thought of security as an annoying overhead.  However, security had been slowly making its way from being just a departmental issue to becoming one for the boardroom.  Then, when Nimda hit, it shut down or slowed processing at many large organizations as well as small ones, demonstrating the need for an effective security program.  According to an InformationWeek/PricewaterhouseCoopers survey (conducted prior to 9/11), 44% of all organizations' Chief Financial Officers are now directly involved in security spending decisions.  6 pgs - 130KB Published: October 2001





An Electronic Citadel - A Method for Securing Credit Card and Private Consumer Data in E-Business Sites
This paper by Technology Working Group, eBusiness Division, Software and Information Industry Association presents the Electronic Citadel, a system where sensitive date is encrypted such that it may be validated at any time in the future but the original data may only be retrieved during a defined time period.  The analogy of citadels constructed in the 18 th and 19 th centuries is an interesting parallel to e-business system security in the 21 st century.  Military fortification designers in the early-1800s knew that effective defense from intruders was to layer barriers to weaken and stop attackers, while at the heart of the citadel lay innermost stone fortress, the final major obstacle an intruder must defeat to win.  The threat to e-business systems is from hackers exploiting weaknesses in defenses, internal employees exploiting their trusted status, and brute-force attacks on passwords.  Unfortunately, many of today's e-businesses implement the direct opposite of a citadel.  This can be viewed as a "eggshell" security model: hard outer shell, soft in the center.  Businesses following the egg model fortify the outer shell using filtering routers and firewalls.  Defense against internal attack is defended by simple username and password logins.  The continued exploitation of the eggshell model has caused the National Infrastructure Protection Center to issue an alert [NIPC 01-003] to e-businesses about the growing threat to their operations.  This paper introduces a method and system that creates a final barrier to protect sensitive data when network and system security barriers have been passed.  It describes the citadel security model using end-user credit card account numbers as the critical item that MUST be protected, while addressing functions that will permit e-business systems to continue to search and verify the credit card account number value from prior use. 27 pgs - 214KB Published: May 2001
B2B E-Commerce for European Hi-Tech : An Insider's Guide
On 21 March this year, 60 leading e-Business practitioners from the European hi-tech industry gathered for an intensive session of brainstorming and debate on key e-business issues.  Over 50 pages of original verbatim data were generated at the summit.  This White Paper contains a synthesis of this output, plus additional analysis and key action points for moving forward.
43 pgs - 672KB
Published: April 2001
B2B eMarkets : The Smart Path Forward
This paper profiles the emerging B2B landscape and discusses ways to exploit the growing value of eMarkets.  Despite well-publicized eMarket failures, Accenture believes online B2B commerce is a permanent fixture on the corporate landscape, transforming the way organizations do business and affecting every aspect from procurement to customer service to product design to supply chain planning.
16 pgs - 171KB
Published: August 2001


Collaborative Commerce : Going Private to Get Results
This Report is based on research undertaken to measure businesses' collaborative commerce perceptions, expectations and intentions during the next year.  Conducted in late spring 2001, its findings are based on the responses of 356 participants representing a cross-section of major industries of all sizes from around the globe.
25 pgs - 1.7MB
Published: June 2001



Creating Differentiated Value Networks: How Companies Can Get Real Value Out of E-Markets
In the beginning, the race to e-marketplaces was driven by reactive impulses and fueled by the desire not to "lose out," rather than a strategy based on creating lasting value and economic benefits.  This report address the relevancy of e-markets in their current shape and form as a foundation for creating lasting value, not value itself.  And perhaps most notably, it presents a model for companies to e-differentiate themselves and generate long-term competitive advantages.
28 pgs - 2.1MB
Published: January 2001
2001 Online Fraud Report - Exclusive Merchant Survey, Online Credit Card Fraud
Online credit card fraud continues to be a serious concern for e-businesses of all sizes.  To stay up-to-date on merchants' key perceptions about this issue, CyberSource Corporation has com-missioned a yearly survey.  This is the third year the survey has been conducted.  The objectives are to get an inside look at what merchants are saying about the impact of online fraud on their businesses; learn what businesses are doing to combat online fraud · Uncover trends in merchants' online fraud perceptions and prevention strategies.  This report presents the methodology and findings which was independently conducted by Mindwave Research via an online questionnaire.  220 merchants completed the survey between September 17 and September 25, 2001. 19 pgs - 1.17MB Published: September 2001
Digital Loyalty Networks : e-Differentiated Supply Chain and Customer Management Today, most e-Business discussion revolves around issues of reducing transaction costs and creating new online markets.  While these developments are important, most of the real value from e-Business lies beyond this narrow focus.  This Report clearly demonstrates that companies combining a customer loyalty focus with excellence in collaboration across their business networks of suppliers and customers are the companies that will reap the real benefits from the new digital economy.
36 pgs - 695KB Published: May 2001



e.customer.org: Betting on Internet Exchanges - A Strategic Perspective
Rather than taking a broad, cross-industry swipe at the B2B exchange space, this report deals specifically with the development of internet exchanges in the consumer goods industry - an industry packed with large B2B initiatives including World Wide Retail Exchange (WWRE), Global Net Exchange (GNX) and Transora.  The report also outlines the major factors that will determine e-commerce success for consumer goods companies.  27 pgs - 444KB Published: January 2001
e.transform.org: Roadmap to the New Digital Economy
In this Report Roland Berger Strategy Consultants present their views on how consumer goods companies can be successful in the new digitial economy and increase shareholder value.  It also details the results of an industry wide survey of more than 100 CEOs and senior executives, and contains examples from related industries that have implemented successful e-transformation strategies.
52 pgs - 200KB Published: February 2001


E-Business Outlook: 2002
In December 2001, Line56, Sun Microsystems and A.T. Kearney surveyed companies in regards to their 2002 outlook for e-business strategy and spending. Results include corporate strategy, the size of the e-business market and those areas that will be relevant in 2002. The findings are concise and in cimple charts.  16 pgs - 150KB Published: December 2001


eCommerce Standards: From A2A to B2B
This Research Note addresses the importance of standards in both the Application-to-Application (A2A) and Business-to-Business (B2B) arenas.  In the author's opinion, it is unlikely that a single eCommerce standard will emerge in the near future.  The Report then recommends six steps companies must take to deal with this situation.
3 pgs - 448KB
Published: June 2001
E-Commerce Trends
In June 2001, Line56 and Morgan Stanley surveyed over 600 e-business practitioners in regards to their e-business priorities.  Results include where companies are spending their budgets and how the poor economic climate is affecting budgets.  The findings are concise and in readable tables.
25 pgs - 60KB Published: July 2001
eHeath : Healthcare Information Technology and eHealth -- The Sun Also Rises
This Report examines the major lessons learned about e-health during the course of 2000, and sketches out what the authors believe will be the keys to performance success in 2001.
72 pgs - 365KB Published: January 2001
e-Learning : Great Expectations
E-Learning looks like a "killer app."  Even Cisco's John Chambers has gone so far as to declare education delivered via the Internet is going to make "e-mail look like a rounding error."  However, according to this Report, e-learning will not deliver on its promise if the primary goal is to cut costs.  To be truly effective it must focus on significant improvement in workforce performance, and this Report shows how this can be done.
6 pgs - 418KB
Published: October 2001
Enterprise Content Management: Better Information to More People More Quickly
Business success always has depended on getting the right information to the right people at the right time, but B2B eCommerce has supercharged that equation: "better information to more people more quickly".  Companies should consider emerging Enterprise Content Management approaches, based on business processes rather than information types, to deliver better - integrated information to key decision makers where and when they need it. 3 pgs - 83KB Published: June 2001
Internet Identity Theft - A Tragedy for Victims
Identity theft is a crime where one person masquerades under the identity of another.  This does not involve just the stealing of a credit card number, theft of a check, or the fabrication of false documents.  This is also not an act that is limited only to the age of technology even though identity theft was not considered a crime in and of itself until 1998.  Prior to that, the theft of an identity was considered a tool used in the commission of some other crime.  However, improvements in computing and telecommunication technologies in the late 1990's fueled a resurgence of Identity thefts allowing criminals to hide more efficiently.  In the past, a criminal would have to appear at a bank or lending institution to apply for an account increasing the risk of being captured.  However with instant credit accounts on the Internet, the likelihood of a criminal being captured is greatly reduced and the immediate rewards for a thief of identities increased as well.  In January 2000, the US Fair Trade Commission estimated approximately 21,000 identities were stolen, a sobering statistic. E-businesses, consumers, policymakers and law enforcement agencies need to be aware of the threat and understand how to prevent, detect and respond to this crime.  16 pgs - 62KB Published: June 2001
The Dynamics of eCommerce Networks eCommerce networks have the potential to revolutionize the efficiency and responsiveness of business.  eCommerce networks, or groups of companies collaborating over the internet, have the potential to revolutionize the efficiency and responsiveness of business.  These networks are still far from mature, but they will ultimately transform every major business process - from logistics to R&D to financing to customer service.  Drawing from a recently completed, exhaustive study of over 160 organizations, this report explores the potential of eCommerce networks as well as the obstacles they must overcome.  The report outlines four basic types of eCommerce networks, and focuses on the most rapidly evolving type, the eMarket.  The paper concludes with practical advice for companies seeking to benefit from participating in eCommerce networks.
26 pgs - 340KB Published: January 2001



Metrics and Incentives in Outsourcing : Driving Peak Performance
Metrics and incentives are an important component of outsourcing relationships, but as executives use out-sourcing more strategically, these become more critical than ever.  In this research study, Accenture explored the different metrics and incentives that each type of outsourcing calls for, and how best to apply these to shape the desired outsourcing relationship.  Ultimately, tapping new sources of value means sharing ownership for results with an outsource partner, but the more transformational the outsourcing agenda is, the more blurred the lines of accountability and control become.
9 pgs - 699 KB Published: November 2001

No Pain, No Gain: Solving the Riddle of e-Organization
This, the fourth in Accenture's Outlook's eSeries, focuses on the experiences of established companies that have positioned themselves successfully in the new economy.  The authors describe the organizational formula that is key to success in the new economy - a set of six elements that established companies must master to successfully navigate this Internet integration lifecycle: leadership, governance and decision making, employee skills, company culture, performance metrics and organizational structures.
30 pgs - 1.3MB
Published: August 2001
Pursuing the Connected Company
From July 2001, this survey conducted by Line56 and Cap Gemini analyzes how e-business practitioners are approaching their e-market strategies ... private? public? consortia? which part of the value-chain?  The findings are concise and in readable tables.
14 pgs - 57KB Published: July 2001
Show Me the Money : How e-Business Will Transform the B-to-B Financial Process
The Aberdeen Group has identified an acute need for solutions that help streamline the financial process flows throughout the entire commerce value chain.  This research report describes the benefits of connecting traditionally discrete financial and non-financial processes, provides market forecasts, and discusses the trends and challenges in the market.
70 pgs - 1.6MB
Published: September 2001
Strategic Sourcing : Applications to Turn Direct Materials Procurement into a Competitive Advantage
Stephens Supply Chain Team has identified an emerging set of analytical applications that they think will materially advance the sourcing processes of most businesses.  These strategic sourcing applications provide critical decision support functionality to purchasing departments and decision makers within the supply chain.  In this Report the authors explain how these solutions work, what their economic benefits are and forecast the market opportunity.
75 pgs - 386KB Published: January 2001

Supply Chain Management: Why B2B E-Markets are Here To Stay
Each online e-market model seeks to make one or more of these necessary functions more efficient: supplier discovery, price visibility, product tracking, logistics, product development, procurement, supply chain planning and collaboration, and services management.  Yet no one e-market model can deliver all the above benefits.  Those that effectively manage an e-market portfolio, consisting of private, public and industry-sponsored marketplaces, are well positioned to become industry leaders in the coming decade.
8 pgs - 1MB Published: July 2001

Liberating the Entrepreneurial Spirit
This Report encompasses an in-depth study with business leaders around the world discussing why an entrepreneurial spirit is important in large, established organizations.  It also addresses how global barriers are stifling entrepreneurial spirit, and what organizations can do to re-ignite the spirit.  While not specific to e-business, the report underscores the importance of establishing an entrepreneurial spirit enterprise-wide in order to capitalise on the opportunities to e-business presents.
106 pgs - 2.5MB
Published: August 2001


The Future of Wireless: Different Than You Think, Bolder Than You Imagine
Mobile commerce is stagnant.  However, according to the authors, by focusing on core questions like "What do consumers really want from wireless technologies?" and "How should companies mobilize products and services to meet their demands?", this research suggests the future of mobile commerce becomes  clear.
56 pgs - 430KB Published: June 2001


The Insiders' Guide to Integration : A report from the European Integration Summit
On 27 February 2001 leading European B2B practitioners met for a day of brainstorming and debate on the biggest issue facing B2B today: How to integrate new B2B solutions with traditional corporate business?  More than 100 pages of original verbatim data were generated at the Summit.  This White Paper contains a synthesis of this output, additional analysis and key action points for moving forward.
43 pgs - 673KB Published: February 2001


The Netsourcing Solution : Deliver Noncore Business Processes in New Ways
You say your shared services operations have hit the wall on both cost and quality?  Regardless, pressure continues to build in today's competitive markets for even more significant improvements.  This Report examines the option of Web-enabled outsourcing - that is, buying your shared solutions as a single service from a provider capable of transforming your business processes using the Web - as a means of reducing cost and increasing quality.
8 pgs - 307KB Published: October 2001

The New Realities of Dynamic Pricing
Frequently varying online prices in response to changing market conditions can maximize returns and create a potential new source of competitive advantage.  So why are so few companies putting this strategy to use?  This report analyzes the most appropriate strategies for adopting dynamic pricing measures, and the steps companies must take to implement them.
8 pgs - 184KB Published: September 2001
The Right Stuff : Cultivating The Next Generation of Leaders
Experience and the wisdom it brings are critical to the development of good leaders.  But these qualities can be hard to come by.  This Report outlines those steps an enterprise can take to capture and distill the experience and accelerate the evolution of next-generation leaders.
8 pgs - 182KB Published: October 2001
The Unexpected eEurope
This Report presents the results and analysis of Accenture's 4th annual eEurope study, and the first in-depth survey of executive attitudes to eCommerce in Europe since the current economic downturn began.  More than 800 Board-level executives were interviewed across 25 countries in Europe, Asia and the US.  It reports that despite the economic downturn and other challenges, European businesses are rapidly expanding eCommerce initiatives, closing the gap with the US.
10 pgs - 657KB Published: October 2001


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